I've been tolerant of delays (I ordered in Feb), but it's frustrating that numerous messages through different channels, including the website form have met with silence. What makes it very strange is that others have had replies.
Yes. Frequently. Even if there was a problem with email, a direct message on Trek-lite or Twitter would do.
Very strange. I've tried about ten times through various different routes.
No. Had loads of positive interactions and cut him slack on delays on this order. Don't know what I've done wrong.I just made an enquiry, via the form on the website, Marco replied within the hour.
Not a "difficult" customer, are you?? LOL
Sorry for muddying the waters.
I have to say i completely agree with Paul on this. We give them a load of slack, more often than not as we're really hoping they make a success of it, but some just dont seem to have any business acumen. Very often theres a wall of silence around bad customer experience.Febyou have the patience of a saint. Id be putting in a claim pronto. People give cottage gear makers too much latitude in my opinion. When all said and done its business. Id have my money back and go elsewhere.
Stranger and stranger. I don't know what's going on. Messaged via website and Twitter today. No reply so far.
I can't understand why. I've always been civil and patient. Weird.
I got my order (2 weeks ago) within the promised 4 week delivery period.
I got a friend to message him on Facebook to contact me. I've done it direct through his website three times, via email, via Twitter message, via Trek-lite message. No replies for two months. What else can I do?Maybe get someone else to mail? IT accidents do happen (benefit of the doubt)...I had Paul on 'ignore' for weeks*
*that was deliberate though
