As Tucas disappeared?

Discussion in 'Sleeping Bags & Quilts' started by Robin, Jul 21, 2016.

  1. Robin

    Robin Thru Hiker

    Has anyone had any contact with Marco at As Tucas recently? He's making a quilt for me and my last contact was in the middle of May. Since then I've tried to contact him by email, via the As Tucas website and messages through Trek-lite and Twitter but had no replies. I'm getting a bit concerned as to what has happened.
  2. el manana

    el manana Thru Hiker

    He shared a photo on his Facebook page on 12/07.

    Looks like he deals with Trekking-lite-store.com, maybe ask them?
    Robin likes this.
  3. Robin

    Robin Thru Hiker

    I saw that, although I'm not on FB. I'm mystified as to why I'm getting no replies despite repeated attempts to contact.
  4. Mole

    Mole Thru Hiker

    The curse of the small cottage producer.
    Life gets in the way?

    Business is hard work if it's all down to one person.
    Hopefully nothing bad has happened.
    Last edited: Jul 22, 2016
    Teepee, Robin and Munro277 like this.
  5. Robin

    Robin Thru Hiker

    I've been tolerant of delays (I ordered in Feb), but it's frustrating that numerous messages through different channels, including the website form have met with silence. What makes it very strange is that others have had replies.
  6. kiltedpict

    kiltedpict Ultralighter

    Friend of mine got her quilt fairly recently so think he's still working. .
  7. cathyjc

    cathyjc Thru Hiker

    Checked your spam/junk files ?
  8. Robin

    Robin Thru Hiker

    Yes. Frequently. Even if there was a problem with email, a direct message on Trek-lite or Twitter would do.
  9. Robin

    Robin Thru Hiker

    Very strange. I've tried about ten times through various different routes.
    Munro277 likes this.
  10. Gadget

    Gadget Thru Hiker

    I just made an enquiry, via the form on the website, Marco replied within the hour.
    Not a "difficult" customer, are you?? LOL
    Sorry for muddying the waters. :frown:
  11. Robin

    Robin Thru Hiker

    No. Had loads of positive interactions and cut him slack on delays on this order. Don't know what I've done wrong.
    Munro277 likes this.
  12. paul

    paul Thru Hiker

    Feb :D you have the patience of a saint. Id be putting in a claim pronto. People give cottage gear makers too much latitude in my opinion. When all said and done its business. Id have my money back and go elsewhere.
  13. Robin

    Robin Thru Hiker

    TBH, I'd be happy to get the quilt (or refund) and draw a line.
    Munro277 likes this.
  14. el manana

    el manana Thru Hiker

    I have to say i completely agree with Paul on this. We give them a load of slack, more often than not as we're really hoping they make a success of it, but some just dont seem to have any business acumen. Very often theres a wall of silence around bad customer experience.
    edh and Munro277 like this.
  15. paul

    paul Thru Hiker

    Yep some of these companies have big turnovers but are treated like a mate from the pub, you know the one, the one who still owes you £50 and never pays up, but you dont say anything for fear of offending.

    If As Tucas has the production capacity to announce retail supply you would think they can manage a down quilt for a direct customer.
    edh and Munro277 like this.
  16. Lady Grey

    Lady Grey Thru Hiker

    E mailed him several times last week....replied each time.
  17. Robin

    Robin Thru Hiker

    Stranger and stranger. I don't know what's going on. Messaged via website and Twitter today. No reply so far.
  18. Mole

    Mole Thru Hiker

    Does sound like you're being 'ghosted'
  19. Robin

    Robin Thru Hiker

    I can't understand why. I've always been civil and patient. Weird.
  20. Roger B

    Roger B Summit Camper

    I got my order (2 weeks ago) within the promised 4 week delivery period.
  21. edh

    edh Thru Hiker

    Maybe get someone else to mail? IT accidents do happen (benefit of the doubt)...I had Paul on 'ignore' for weeks*

    *that was deliberate though ;)
  22. Tartanferret

    Tartanferret Thru Hiker

    I'm not a gambler, but I also want a 2 person OOOknest. I could go to Scotland with the cuben etc and a pistol but that would be rude.;)

    I hear they are doing a sequel to Trainspotting..
    edh and Arne L. like this.
  23. Robin

    Robin Thru Hiker

    I got a friend to message him on Facebook to contact me. I've done it direct through his website three times, via email, via Twitter message, via Trek-lite message. No replies for two months. What else can I do?
    edh likes this.
  24. edh

    edh Thru Hiker

    Nowt :(
    Robin likes this.
  25. paul

    paul Thru Hiker

    Airline ticket and a baseball bat? :)
    Teepee and Robin like this.

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