As Tucas disappeared?

Discussion in 'Sleeping Bags & Quilts' started by Robin, Jul 21, 2016.

  1. Robin

    Robin Moderator Staff Member

    I'm too nice :D
    edh and paul like this.
  2. widu13

    widu13 Ultralighter

    If hes got Twitter and Facebook hit those. It appears (to me) as though he may be pushing his own capability boundaries with your order. Perhaps he doesn't want to admit that he cannot do it?
    el manana likes this.
  3. paul

    paul Thru Hiker

    Thats a possibilty Widu. He trailed the trapezoidal baffles down quilts as coming soon iirc but they havent made the website.
  4. paul

    paul Thru Hiker

    Too nice for your own good for sure. Id have created a social media :poop: storm already :D
    Robin likes this.
  5. el manana

    el manana Thru Hiker

    Thats what I thought, I assumed he was making you one of his synthetic quilts, didn't realise it was a down quilt. Probably found its beyond his current capabilities and done what often seems to be the case these days; sticks his head in the sand and hopes you will go away.
  6. Robin

    Robin Moderator Staff Member

    As I said, I've tried every available avenue including Twitter and getting a friend to do a Facebook message (I'm not on FB). The lack of a reply over the past two months is puzzling. The last communication was that he had made the quilt and was about to put the down in. Since then, nothing.
  7. Robin

    Robin Moderator Staff Member

    It wouldn't be the first down quilt he's made http://sdbwanderings.blogspot.co.uk/2015/06/as-tucas-custom-down-quilt-first-look.html
  8. el manana

    el manana Thru Hiker

    Mm strange :confused:
    But I would guess it must have something to do with it, as if you had ordered a beanie, we would not be having this thread.
  9. Robin

    Robin Moderator Staff Member

    Maybe, but why the silence?
  10. widu13

    widu13 Ultralighter


    Because he then has to admit he can't do it ?
    el manana likes this.
  11. Baldy

    Baldy Thru Hiker

    But if he refunds the money and says he can't do it to the sort of standard expected of him ???
    I'd settle for that.
    widu13 likes this.
  12. Robin

    Robin Moderator Staff Member

    Exactly. I'm a reasonable chap. I've cut him loads of slack in the past. I've also been very positive about his products publicly in the past. The thing that annoys me the most is being blanked. If there's a problem of any sort, why not let me know?

    TBH I didn't want to say anything on social media, but I was getting to the end of my tether and wanted to know whether others had been in contact. Hey, ho! All part of life's rich tapestry.
  13. Charles42

    Charles42 Trail Blazer

    Very strange ,Robin. He always seemed a decent guy. Obvious point but have you tried phoning him ?. I assume there
    is a contact number on his site ? Outside of the UK I nearly always use Zpacks now. I have got a lot of their gear and always
    get a very quick response from Joe or one of his team,and very helpfull there are too. Henry at TT is good too. Ron at MLD can
    be a bit surly at times but gets there eventually.
  14. Robin

    Robin Moderator Staff Member

    I had considered phoning, but didn't want a confrontation. He must know I've been trying to contact him. He's generally been good at getting back to me in the past, which is why I'm doubly puzzled.
  15. widu13

    widu13 Ultralighter

    Did you pay via Paypal? You can try a claim but I think you only have 3 months?
  16. Robin

    Robin Moderator Staff Member

    180 days. Finishes next week, which is why I asked the original question. If I don't hear by Wednesday, I'm putting in a claim.
    widu13 likes this.
  17. edh

    edh Thru Hiker

    If I'd seen this lot I'd have mailed you in an instant !

    As you say, you've been an enthusiast; I only heard of As Tucas via you....and was thinking of getting some troosers.....thinking again...
    Robin likes this.
  18. Robin

    Robin Moderator Staff Member

    It's such a shame. Everything I've had has been high quality. In the end customer service is a key competence that seems to be the Achilles heel of many small businesses
  19. Baldy

    Baldy Thru Hiker

    As soon as it's office hours tomorrow get on the phone. If he doesn't answer, leave a message with your intended actions.
  20. jinch

    jinch Ultralighter

    I agree it's pick the phone up time. Doesn't have to be confrontational though - I would just say "I've been trying to get in touch through various means but hadn't heard back from you. Did you not get the messages?" He might genuinely not have and he could then explain the situation. Or he might say he did get them and then explain why he didn't get back in touch.

    Hear him out and then decide what to do e.g. well thanks but I've been waiting since Feb and I needed it for a trip next week so probably best just to refund me.
  21. widu13

    widu13 Ultralighter

    Unfortunately being a close knit community Marco has probably sealed his own coffin here on our own small community...and I say that as a previous customer of his. CS is key. Having the ability to fully update a customer should they contact you is crucial in this day and age.
    Last edited: Jul 25, 2016
  22. Arne L.

    Arne L. Section Hiker

    What a shame. Always had good relations with Marco and every As Tucas-product I own is top notch.

    I hope this turns out well, though.
  23. edh

    edh Thru Hiker

    Not sure if it will put everyone off; might be a reasonable response.....and Oookworks still appears to be going OK despite varying degrees of feedback over the years....
    Teepee likes this.
  24. Arne L.

    Arne L. Section Hiker

    Benefit of the doubt, and all that. :)
  25. Creamy

    Creamy Section Hiker

    Bit of a sad tale! Sorry to hear.
    We have debated issues and pros and cons of cottage industries in the past.
    It seems many replies have confidence in this supplier
    Hopefully things sort out for you!!!!

Share This Page