Discussion in 'Shopping' started by Clare, Oct 31, 2018.

  1. Clare

    Clare Thru Hiker

    has anyone had problems with this retailer? Something I ordered should have been delivered well over a week ago but the order page shows it still in transit to its postal room and hasn't been updated since I ordered it, the online enquiry form doesn't work but just goes to a revolving circle and the telephone number switches to answerphone immediately.
  2. Shewie

    Shewie Administrator Staff Member

    It's one I've avoided Clare, reviews are pretty poor on the whole

    I hope you get sorted
  3. dovidola

    dovidola Section Hiker

  4. Enzo

    Enzo Thru Hiker

    I used them once. They sent the wrong item after a very long delay. Returning it and getting my money back was an even longer process, not recommended.
  5. Taz38

    Taz38 Thru Hiker

    No no no!
  6. pound foolish

    pound foolish Backpacker

    I`ve bought from them only once. The item took a little longer to arrive than I expected but I believe they are in Spain so no surprise there. I now prefer to buy from UK retailers.
  7. paul

    paul Thru Hiker

    I used them once. Was v v slow but I got what I ordered eventually.
  8. Clare

    Clare Thru Hiker

    :( Oops. My card issuer is initiating a dispute. What a drag. The card issuer will refund me eventually.
    Last edited: Oct 31, 2018
  9. craige

    craige Thru Hiker

    I've ordered once, no complaints. Arrived within a week and was what I ordered. I've seen plenty others complaining though.
  10. Diddi

    Diddi Thru Hiker

    No complaints on the once i have used them.
    Tracking was spot on too.
    Tho i do believe returning something can be a nightmare..
  11. WilliamC

    WilliamC Thru Hiker

    There used to be a (mainly negative) thread about them on OM. They seem to have optimised their web presence so that if I initiate a shopping search on google their site comes up first in spite of the fact I should be getting Turkish based retailers.
    They also have Runinn and a number of other -inn named websites.
  12. Clare

    Clare Thru Hiker

    They are optimised, they come up everywhere, with very good prices. I have a feeling I have used them once before and it was a not great experience although the stuff did arrive and they did have customer services answering the phone. A reviewer on the trust pilot website writing in September 2018 also says he can't get through to them on phone or via their site and suspects they have gone out of business. Anyway, paid by CC luckily, so I will get re-imbursed.
  13. Nevis

    Nevis Section Hiker

    Think they run a number of other sites with the Trek prefix. Bought something about six months ago and it took about three weeks to arrive, their email answer to my query as to how long it would take to arrive was answered pretty quick.
  14. edh

    edh Thru Hiker

    Had no problem with them; been a while though.
  15. Clare

    Clare Thru Hiker

    The morning after I make a complaint to the card issuer, I get a dispatch note. TrekkInn lives, breathes, and trades after all.
    Chiseller, Arne L., Diddi and 4 others like this.
  16. Jon jons

    Jon jons Ultralighter

    Just thought I'd mention my avoidance of outdoorGB too, taking cash for items they don't have but say they do.
  17. MyHatGandhi

    MyHatGandhi Summit Camper

    I've used outdoorGB quite a few times without any issues. I guess I've been lucky! I've also used Trekinn a few times, but once experienced a delay of about a week on an item, but still received it fine.
  18. Clare

    Clare Thru Hiker

    Trekkinn things finally arrived. Kept one sent one back. No refund yet but the time period is not yet enough to alarm me. Coincidentally I ordered something from outdoor gb and have had excellent customer service, in fact quite a chatty relationship developing with Will of their team.
  19. Jon jons

    Jon jons Ultralighter

    OK, may stop avoiding them then. My brain dismisses the name when looking for kit.
  20. mathijs

    mathijs Backpacker

    to share my experiences.
    Bought trailrunners that were significant cheaper then elsewhere and had a fast delivery, no complains.
    Bought an s2s matress that had a hole in it before i had the chance to sleep on it. After lots of emails with pictures and calling they paid for the return shipping to them and after they send it back to the manufacturer i got a full refund, it tooks some time and effort but i'm happy with the result.

    so i can recommend them kinda. don't expect A+ fast customer support but in the end i can't complain for the price they ask for their items.
  21. PhilHo

    PhilHo Section Hiker

    I'm assuming that we are talking about TrekkInn, ie double K, If that is the case I ordered a sleeping bag from them on 25th October 2018, It was dispatched on 26th and Royal Mail delivered it on 1st November 2018. I think that part of the delay was the weekend.

    I got a confirmation they had received my order, another that they had dispatched it and a tracking number. Seems to me like a good service and they were the cheapest for the specific small sized bag that I wanted.
  22. tom

    tom Thru Hiker

    I've ordered quite a few things from them over the years - slow delivery on occasions but always got there in the end - unlike some 'bay or Dave sellers....
    edh likes this.
  23. FOX160

    FOX160 Thru Hiker

    Never had a problem with them, always been very quick on delivery too.
    Jon jons likes this.

Share This Page