EE overfill service

Discussion in 'Sleeping Bags & Quilts' started by Nevis, Sep 22, 2020.

  1. qy_

    qy_ Trail Blazer

    Yes, but I think they will stand by the $50 in total having now stated it, they seemed much more interested in their reputation and getting a freezing customer becoming a happy customer than squeezing the everery dollar out of it. But I guess $25 more is still worth it if you get the quilt you want to have.
  2. DuneElliot

    DuneElliot Section Hiker

    When I had the overstuff done on a quilt I ordered is was $10 an oz extra. So paid $20 more than the marked price. So if they added almost 4oz (which is what was stated, although only charged for 3 I think) that's $20 for labor and no extra left over. I think they would be extremely generous to ship back without charge...so if they do, then that's fabulous customer service.
  3. Nevis

    Nevis Section Hiker

    Mixed news.... The quilt arrived today looking very well overstuffed, only problem is that it's not my quilt!!! They've only gone and sent me someone else's!!! I can see this is going to be fun!!! :(
    edh and theoctagon like this.
  4. Lempo

    Lempo Thru Hiker

    That sucks.

    Did you have to pay duties?
  5. Nevis

    Nevis Section Hiker

    No as they stated it was a repair, but had an email from FedEx asking for description as EE hadn't put any customs docs on the parcel!! just hoping I get my own quilt back.
    Lempo likes this.

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